Many Canadians obtained alerts from the Canada Income Company Tuesday saying their electronic mail handle has been faraway from their on-line account, prompting reactions of worry and frustration.
It’s led to confusion as folks attempt to entry their accounts and determine why their electronic mail was eliminated. It’s been made worse as a result of the CRA’s cellphone strains are tied up, and plenty of Canadians in search of solutions can’t get via.
“I hope they get their stuff collectively and let Canadians know what’s occurring,” Vancouver resident Dan Larson informed Each day Hive in a cellphone interview. “I’m simply annoyed and fearful as a result of I don’t have any solutions.”
He obtained an electronic mail from the CRA round 12:30 pm, and when he bought dwelling he realized he was locked out of his accounts. He tried 3 ways to entry it — via his financial institution, via the CRA’s web site, and thru his provincial providers card. However nothing labored.
“I’m unsure if it’s my id that’s being stolen or CRA is being hacked. I can’t contact them, both. It appears their cellphone system is in some unusual loop,” he stated, including he’s unsure whether or not he ought to contact his financial institution.
The CRA hasn’t addressed the difficulty publicly, though a spokesperson informed Each day Hive they’re trying into it.
Many Canadians have obtained the identical error message, and plenty of are upset the nation’s tax administrator hasn’t achieved extra to speak what’s occurring.
I don’t know if I discover consolation understanding that so many individuals are on this mess collectively, or disappointment that somebody in communications is ignoring everybody’s considerations. Speaks volumes as to what privateness means for the CRA.
— moochi2000 (@thesfarm) February 16, 2021
Seems to be like I’m one of many lots. I simply obtained an electronic mail saying my electronic mail has been faraway from my account. Once I entry my account, it *seems* I can log in however then instantly will get this. pic.twitter.com/YVg6jfbwoC
— TalonXavier (@TalonXavier_) February 16, 2021
Please present an replace on why a whole bunch, if not 1000’s, of Canadians simply obtained emails saying their electronic mail was faraway from their account and now those self same Canadians can’t log into their MyCRA accounts. I’ve been on maintain an hour ready to get a solution. no pleasure!
— Christopher Mercer (@mercerch) February 16, 2021
Was the CRA simply hacked? I additionally obtained an electronic mail that my electronic mail handle was eliminated, and I can not log into My CRA now. I can’t even name as a result of the cellphone line says queue full
— sethhornby (@sethhornby) February 16, 2021
Whereas I’m certain you’re getting numerous flack (for lack of a greater phrase) the dearth of communication as to why such a large quantity of persons are getting these emails may be very regarding. Particularly contemplating the earlier knowledge breach again in Aug.
— Kevin Macneil (@MacneilKevin) February 16, 2021
That is the second time I’ve had my electronic mail eliminated and been locked out of my account. this comes after my data was hacked and two fraudulent cerb funds have been made underneath my identify. Please repair this.
— Jon McDonell (@mrgayintrovert) February 16, 2021
Repair the ERR.021 account and inform us why we simply bought an electronic mail saying our electronic mail handle was unregistered from our accounts please. We’d like details about CRB, our RRSP contributions, tax season, TFSA and many others. We’d like entry to our accounts.
— Jess Carignan (@hisnameisjess) February 16, 2021