Journey firm Transat AT Inc. says reimbursement for purchasers who’ve paid for flights that have been scheduled to depart on or after Feb. 1, 2020, will start instantly, following the announcement of a $700-million mortgage from the federal authorities.
Almost half of the funding — $310 million — will probably be used to offer reimbursements to travellers, the airline stated. The remainder will go to sustaining the enterprise operations whereas COVID-19 journey restrictions proceed.
In trade for the bailout money, the journey firm has additionally agreed to quickly cease shopping for again its shares or pay dividends to its traders. Government pay will probably be capped, and Transat is promising to maintain job numbers the place they’re. And Ottawa can have the appropriate to purchase as much as 13 million shares within the firm.
However the principle factor customers will care about within the deal is the standing of refunds for flights booked prior or through the pandemic that by no means took off. The journey firm gave out a whole lot of credit for future journey, however to date no precise refunds, which left many within the lurch.
This is a have a look at the right way to get your a reimbursement, if you would like it.
Who’s eligible to request a refund?
Transat says eligible clients embrace those that have a journey credit score; departure scheduled for Feb. 1, 2020, or later; reserving made earlier than April 29, 2021; didn’t switch their journey credit score or obtain transferred journey credit score; didn’t submit a declare to an insurance coverage firm; and whose reserving will not be topic to an lively chargeback declare or has not already been refunded by a bank card supplier.
How can I request a refund?
Refund requests might be submitted utilizing Transat’s on-line type as quickly as doable. The shape is out there on Transat’s web site.
How quickly will I get my a reimbursement?
Transat says processing instances could take as much as three months as a result of excessive quantity of requests. It says requests will probably be handled within the order wherein they’re acquired.
Is there a deadline to submit?
Refund requests have to be submitted utilizing Transat’s on-line type by Aug. 26, 2021. Transat says clients who do not submit their request by this time is not going to get a refund. It says their journey credit score will stay on file and will probably be accessible when making a brand new reserving.
What if I booked by way of a journey company or different third get together web site?
Transat says if you happen to initially booked with a journey company or third get together, contact them to allow them to submit a request in your behalf. If you cannot attain your journey company or they’re closed, fill out a refund evaluation type and submit it by Aug. 26, 2021.
What if I do not desire a refund — can I maintain my journey credit score?
Transat says if you wish to maintain your journey credit score, no motion is required. The credit score will stay in your file with the identical circumstances and will probably be accessible when making a brand new reserving. You can’t request a partial refund as a result of journey credit score can’t be cut up up.