CALGARY – The pandemic has been a rollercoaster trip for many individuals across the globe.
However the restaurant business has seen a very rocky trip, with restrictions round eating out being tightened and loosened and tightened once more.
There are, nonetheless, a number of adjustments that the pandemic has led to that might positively influence the business, in response to enterprise administration marketing consultant Fifteen Group.
“What eating places used to speak about three pillars that had been vital, which had been high quality, service, and environment. And I believe now there’s going to be a fourth pillar which goes to be all about well being and security,” mentioned Fifteen Group President David Hopkins.
Hopkins additionally says the pandemic has inspired some eateries to strive completely different eating fashions, like micro-restaurants, for instance.
Micro-restaurants often seat 14 or fewer folks and people diners would all be served by the chef and one different individual, limiting the variety of folks within the restaurant.
Hopkins says often these eating experiences are usually a bit extra pricy however the follow might be interesting to customers nonetheless hesitant to exit for dinner when restrictions are ultimately eased once more.
“For a chef or restaurant operator, it’s a terrific alternative to reduce threat in a small house and to type of management their small enterprise somewhat simpler than a 200-seat restaurant.”
One other mannequin gaining traction is the operation of darkish kitchens. No, it doesn’t imply line cooks put collectively dishes with out lighting–darkish kitchens are arrange and not using a dine-in possibility, solely providing supply.
Ghost kitchens are additionally solely arrange for supply or take-out.
“Clearly, proper now, tonnes of customers are ordering supply nonstop,” mentioned Hopkins.
“However I believe we’re actually going to see that complete supply market fall off a little bit of a cliff when persons are allowed to exit and dine once more.”
Because the pandemic continues, the way forward for the restaurant business is up within the air.
Nevertheless, Hopkins is encouraging companies to extend their costs by 10 or 15 per cent whereas on the similar time ensuring the eating expertise is skilled, polished, and meets well being and security necessities.